Fred Woods on I have unlimited internet (no overage bills). August 13, 2019. Dave on I will call them back in a year. Jim Salas on I called CenturyLink Customer Support Service Department for help on 3/17/20. They sent a tech before I even moved in and installed equipment with no permission and then said it would be $300! May 27, 2016. CenturyLink has the worst customer service of any company that I’ve ever dealt with. Install was 30 minutes. Tech was polite, friendly and very helpful. Cannot recommend CenturyLink enough, especially if you don't want to pay the ridiculous price for coax. 3.16 Stars Customer Service: 3/5 . Great customer service, technicians are professional and on time. But it is really expensive unless they give you one of their deals. I then read a blog that recommended asking for the "Loyalty Department". August 08, 2019. The customer retention department will lower price and increase speed to keep me as a customer. This is one of the latest modems and my … It is cheaper than any other Internet provider. My DSL light on my modem went out on 3/16/20. This makes it impossible to do more than 1 task involving internet service at once - you can Netflix, but any social media or internet access from your phone slows to a crawl. Called to report very spotty and poor internet connections. Read honest and unbiased product reviews from our ... Best Sellers Prime Customer Service New Releases Today's Deals Find a Gift Books Gift Cards Kindle Books Fashion Pharmacy Amazon Basics Toys & Games Sell Amazon Home Computers Coupons Video Games Home … Also should mention that I put a poll, 84% voted CenturyLink as good. For a telecom company I'm astonished about how bad their customer service is, they're useless. Phone service was great, but you get a lot of scam calls on a landline. I wanted to cancel their services and I called them. These lines are not the best way to transmit digital data, and as a result the speeds of CenturyLink service in rural areas tends to be much slower than, say, a fiber of cable plan. I want something in particular and they were the only ones to provide me that service where I live. Still don't know if they corrected the billing address to the new address. CenturyLink Customer Reviews. Can’t express it loud enough!! Install occurred on the planned day a few days later. October 24, 2016. 2. We've been customers for 13 years and how are we rewarded for our loyalty? Straight up most frustrating experience of my life trying to get my services transferred after a move. Today can’t call out other than immediate area.wife on phone now for over half hour. By serving them a pop-up, we are able to get reviews from customers on the positive and negative side of the experience spectrum. Then they raised my monthly cost to $45 per month, and cut my internet speed down to 768K which is almost unusable to me. Get the scoop on what customers really think about CenturyLink internet service. Service has been great after recently upgrading but we had occasional outages on the previous slower plan (and modem). January 04, 2016. I highly do not recommend this service, They provide decent internet at a decent rate. I have been with every other cable and internet company in Central Florida over the past 35 years and so far CenturyLink has been the best. I never got internet back and ended up having to cancel my account. A review of a customer experience with CenturyLink. CenturyLink needs more employees like him and you deserve to be recognized for being great at your job!! If you're looking for reliable internet for an affordable price, CenturyLink is the place to be. They would not give me a refund even though I did not make the order. I was charged for a pay per view that I did not order. Go with CenturyLink. December 17, 2015, Maximum speed is 10Mbps. Customer Service. I don't "share my bandwidth with people passing by our house". https://www.reviews.com/utilities/internet/centurylink-review I’ve tried turning off WIFI on devices not being used and reducing TV resolution to improve it, but it appears to be on their end. See reviews, photos, directions, phone numbers and more for Centurylink Customer Service locations in Charlottesville, VA. Has CenturyLink reached a point where their success allows them to dismiss good customer service? My pings are insane! Find 15 listings related to Centurylink Customer Service in Charlottesville on YP.com. Good internet access when it works. I have to reset my Internet every day. How does it feel to be trash? CenturyLink's customer service regarded as generally solid Depending on where you live in the U.S., the CenturyLink brand may or may not be familiar to you (if you're an NFL fan, you'll surely at least associate it with the Seattle Seahawks). Join the 494 people who’ve already reviewed CenturyLink. Travis Johnson on February 14, 2020. Peggy Wahl on They sent a tech 3 times to the wrong address and then never had any clue what I was talking about. Frank on I have a wifi extender that helps reach our back deck and yard. on Awesome service! August 13, 2019. It was the best phone customer service experience I've ever had! We do this to remove low-quality and spam reviews, and to make sure that we only publish text reviews that include useful, specific, relevant information for potential customers researching CenturyLink service. Due to serving on active duty, over the period of my life, I've lived in five states. VDSL and DSL is all based on footage from the telephone switch or center office. September 03, 2018. The rep was awesome. Just want to say thank you to the nicest and most helpful representative that I've ever spoken to at CenturyLink (trust me, I've spoken to a lot of them). January 25, 2020. We canceled all our services with Century Link and yet they still are charging our business 4 months later stating that we never canceled that exact line. The internet and wifi are wonderful! Mary on GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. No upgrade plans. July 27, 2016. Thanks, Tony! But I have to say, both times I needed help, the tech was amazing and spent hours with me helping. December 28, 2018. I have 40Mbps service in Benson and I love it. He ran several diagnostics while trying to explain the problem in poor and broken English. After months of complaints they made us but a new modern that should help. Once last summer, it took four days for them to repair the issue. The new Zyxel c3000z modem works great and I decided to ditch a Netgear wifi router that I had up with our older Actiontec C1000A modem and just use the modem's built-in wifi. Anyway, I've gone for the support and it's been great. Thank you so much for your excellent help. People trying to call in say something isn't right and can't get through. Was told on Monday that someone would be out on Wednesday morning between 8-12 to connect my daughter's internet. Want to see if CenturyLink is available in your area? CenturyLink has a history of growth through strategic acquisitions and we are particularly proud of our most recent acquisition of Level 3. I called CenturyLink Customer Support Service Department for help on 3/17/20. Worthless company!!! Having tried to move my phone service…beyond frustratedd. It is slow, but we also have the 7Mbps plan, which we knew would be slow. Can CenturyLink "afford" to put corporate profits ahead of treating customers with respect and showing that they truly care? I'm genuinely impressed! Joe Thielen on CenturyLink’s customer service rating from the 2019 American Customer Satisfaction Index (ACSI) was below … The internet service is pretty solid but slow, 6000Mbps to 9000Mbps down depending on current line condition which varies from week to week. !I beg all small business to close your account with Century and use your local smaller businesses that provide the same service they do, but BETTER!!!! on In other words, their attitude is “we make more many being fraudulent and ripping people off. It is so much faster, has never cut out and had the best installation customer service. TERRIBLE CUSTOMER SERVICE! Christopher Alston came today and done a GREAT job with fixing the services. Solid service and speed at a fair price. Tech has been most patient till it gets resolved. 911 may also not be as effective on VOIP. CenturyLink review: overview. Far too many outages, one lasted 5 days. I have had nothing but great customer service experience. You can find contact details for CenturyLink above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … I called back over the next 3 days only to be told various other reasons that the account could not be cancelled. All they have to do is decide to boost the signal. One router up high in the center of the house provides this service to 4 pcs (wireless) with all of it sporting ASUS 4x4 802.11AC Wireless-AC3100 PCIe Adapter (PCE-AC88). We are very happy with our CenturyLink package. April 05, 2017. June 14, 2020. Rosalind on December 15, 2015. Just satisfied customer. I have used this service for several years and love the speed and connection. Although CenturyLink has sent several techs out to my home, assuring me that nothing is wrong, no change or increased reliability has taken place. I have one bill that is guaranteed to be the same price for life with my phone and internet bundle. At $85/month for internet and phone, the price is high but the customer service is top notch. 3.16 out of 5 stars. *Please note we only publish reviews that are: helpful, relevant, and specific. They keep saying they are improving their lines but my family and I still can't stream a movie in HD, have extremely poor latency in games (300-900ms), and load websites as if we were still using dial up. I want something in particular and they were the only ones that were allowed to provide me that service where I live. I've no control over what they do while online nor do I care. My service has been stable the past 2 months. The phone we have in the bundle from CenturyLink will still work in a power outage and is 40% cheaper than others and 911 knows immediately where I am calling from. I transferred my phone and Internet and everything was still the same. A street address is required. So not worth it. I do not want my service to change in quality or price. Often 1. Modem mysteriously quit working. Cathy on What a sad, sad excuse for a company. I am a user of CenturyLink Internet and their Internet is the best in the industry. June 19, 2017. Talk to any customers and you’ll probably hear about slow service or frequent outages – no good. DO NOT GET CENTURY LINK i'm just trying to save yall the frustration that I have to go through on a day to day bases. Now, I have had to call in on at least 6 occasions to receive Either of those since when I started my service they started things off by trying to charge me $10 / mo over the amount that I was quoted when signing up. And the prices are fair. September 09, 2015. $45/m for 3mbps down and 0.5 up. Keep up the good work and thank you so very much! Customer support was extremely talented, gentle, and humble human being. I could handle the slow internet, but not false advertising. Hannah Mills/makayla St. Louis on BroadbandNow is supported by commissions from some of the providers listed on our site. Customer Service Representative (Former Employee) - 999 West Main Street Boise Idaho - November 6, 2020 When I first started it was CenturyLink, and the job was new, interesting, the training they rushed you through and then throw you on the phones so you either make it or don't, the turnover rate is extremely high for new recruits. August 13, 2019. Assessing CenturyLink’s customer service reviews can be tricky because they are a triple-play company—they have cable, internet, and home security offerings. To see if broadband. Their technician still showed up and transported the numbers. A city is required. CenturyLink is very fortunate to have such a positive & capable representative. We are a small business starting out north of Greeley, CO and we had our installation done today. CenturyLink's Business Solution with VPN and Internet are the best in the industry. The bill is too high for internet only, I have no phone or TV. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. I also canceled a "plan" I was on for landline and internet, for $95, which I was told was a better deal than just internet. April 24, 2019. In all fairness, that could be a local issue. Some might think that something is wrong with my computer, so I went down and purchased a new Omen system with a 1G internet connection. February 22, 2016. We used to have reliability issues with CenturyLink, but after fixing some electrical issues (a bad DIY job from the previous owner of our old house) that I believe was intermittently causing brief power interruptions or surges to the modem, that was mostly resolved. If the power goes out with VOIP, you are done. Century Link was perfect. Scott Whistler on November 30, 2020. February 18, 2018, Mixed results: I've had CenturyLink for 20+ years. ( 8 4 4 ) 9 4 8 - 3 4 7 7 . 3295 Reviews. They told me someone would be out between 8-5. Rene on July 29, 2019. Great appreciation to the tech who was incredibly personable & informative while assisting us connect our service today. An hour later and we were up and running. CenturyLink has the worst customer service of any company that I've ever dealt with. His customer service was excellent! Charles Hall on I just received a $1.00 increase in my modem rental, but I have been planning to buy my own anyway. He was professional, respectful, and patient with all my questions. I got this 1Gbps fiber service in Nov 2019 in Boulder CO, it is now June 2020, and I have to say, it is a game-changer! All in all, decent. They removed the services we never approved and asked them to refund our account. January 02, 2019. Seems that Centurylink is really trying to turn their past bad service around! Where I live there is little to no better options for internet so I am stuck living in a world of dinasour internet. CenturyLink is one of the largest DSL providers in the US, and the experience of customers from one region to another can vary dramatically. Feels like 1980 and not in a good way. I have a house phone with unlimited long distance and high-speed internet for under $100 a month. Absolute scam and would not recommend to anyone. August 03, 2019. She troubleshoots my computer on her end and as well as on my end. The highest speed available in my area is 12 Mbps, which is what I pay for. February 22, 2015. Ordered CenturyLink service, and the next day there was a tech in my home doing the install, and by noon I had reliable internet that has never skipped a beat. No rental, just outright free. I never had any interruption of service and other than the hassles I had to go through the first few days to have them diagnose what was wrong and why I had no service after they turned it on, I had no major issues. Customer reviews are an essential part of our mission to make choosing a broadband provider easy. Many people posting the same pain I had with our previous ISP and how much they love CenturyLink. on These plans are mostly available in urban areas, and use next-generation fiber cables to deliver gigabit speeds. The service rarely fails and the response to outages is fairly prompt. on Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights. Moving to Utah Broadband where a human being actually answers the phone. Since the number had already by transported, I then had to wait for the number to be transported back. The Closer the faster speeds. I have had other troubles with CenturyLink before, and should have known not to get it again! We poll visitors across our site based on their IP address. November 09, 2018. I caught it and called them. Literally the worst internet you could possibly imagine, and don't even think about trying to get someone out to try and fix it because there customer service is ALMOST as bad as their internet . Jenni on Check Availability. The service I got from CenturyLink was far greater than my previous ISP. September 19, 2019. Well duh, they disconnected the number , of course you would get anybody. March 01, 2017. Mike Xavier on I would switch to a different provider, however, other providers are not available. If you can get this service you absolutely should! No other provider is available. They are impossible to work with and have the WORST CUSTOMER SERVICE EVER. Drove an hour to my daughter's only to find out when I called Centurylink that they had no record about my appointment. on Your experience can help others make better choices. I say to anyone thinking about this service to not buy it. Horrible service even worse customer service support I put up with 3yrs of the absolute worse internetand cable service, customer service from Centurylink/Prism. January 27, 2019. Chris Shotwell on Supremely fast. Reviews.com Score: Availability: Bandwidth: J.D. Upgraded to faster internet, still trying to figure some things out about it , but the kids are happier. No throttling, I don't "compete for bandwidth from neighbors". Chris on Andrea Cain on Thank you for the profesional temporary repair of the telephone line by Michael Lord (Custom Services Technician), DO NOT WASTE YOUR TIME! In spite of the otherwise magnificent service, I've got to move on to another provider. As mentioned, since I have been here 1-1/2 years, I noticed a stretch of highway were Centurylink phone cables are laying on top of the ground, can you believe that? I am not looking forward to that I almost don't want to move. September 04, 2015. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. Boo on Not a stutter in any game or movie. AWFUL, PATHETIC COMPANY!Garbage service, terrible connections, horrible trash company who has zero benefits of buying their crap service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. I called with a problem, they had a service tech here the next morning. Rick S on I called to have internet service established on December 6th and was told that everything would be turned on by 5:00 pm. Dennis Winspear on Considering CenturyLink internet service? Sales guys: 2 Empathy from corporate: 0.1, Gary on Everyone I’ve ever talk to is very kind to me, our Internet is always working and I couldn’t be happier. I was then told that a technician would need to come out and that the earliest available date was December 11. $45 a month gets me 7 Mbps download on a perfect day. They recommend using their Cloud (Savvis) rather than an internal web server, and aren't very good about supporting video uploads for security. Wait times were NEVER less than north of 2 hrs. June 05, 2017. I was then dropped to 1.5 MBPS speed. The last one in the midst of an important transaction, took a half hour to correct, and cost me thousands. Within 10 minutes of speaking with him, he resolved both issues I had been having trouble resolving for 3 days. I hope that I will always run into you whenever I call. Wow. However their peering with Youtube is terrible! CenturyLink service is amazing and tech spent extra time making sure my disabled Mom in a nursing home could call her family! Downloads go too fast compared to others. Also, with this bundle, I got a free modem/router. I have no complaints with CenturyLink and truly appreciate their great customer service. Thank you and keep up the great work! on (4/5) “I live in a rural community and finding stable service was challenging. We may edit reviews for small typos or grammatical errors, but otherwise we do not adjust the CenturyLink reviews or star ratings in any way. The tech support was very patient and helpful, both on phone support and the technician sent to our home. Already a customer? Cable is looking better even at the increased price. This makes CenturyLink’s DSL Internet a lifeline for customers who otherwise would be stuck with slow, limited satellite Internet. June 26, 2019. Joseph Zednick on CenturyLink has been fine for me for 8 years now. Was very impressed. Century link customer service is horrible. PLEASE I beg anyone thinking of using this horrible company to rethink it. ), on I paid my bill they disconnected my account and I was told by 4 of CSR that my account would be on within 2hr's well 3 days later no service or record of any of my calls .....these people do whatever they want and lie to the customer! If you are experiencing issues with your router, call CenturyLink customer service directly for assistance. To date, 35.3% of customers we've polled have given CenturyLink a positive rating, compared to the 48.4% approval rating of Internet providers overall. Ryan J on This is the worst company ever, if the internet had a hell Centurylink would be it! They're right up there with Comcast in hiring the most disrespectful and ignorant people. Disclaimer: All trademarks remain the property of their respective owners, and are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. They are much better than the other major competitor in this coverage area, other ISP users slow to dial up speeds in the evening, I know other ISP users in other areas do better. In Benson and I never had much of a problem with them, not one we n't... Over 10 people and still ca n't get through effective on VOIP worth it unbiased product reviews from our...., mostly on hold is crappy - as is the centurylink customer service reviews time 37... Area like Las Vegas, Phoenix, or Minneapolis they removed the services my! Still trying to get my services transferred after a move by, or Minneapolis currently.. A live chat for the `` loyalty Department '' to tapping the Link have my phone and internet and was. Recommend this service you absolutely should speed available in my area for the extra,. Friend to small BUSINESSES!!!!!!!!!!!!!!!!. For simple 20/2 Mb service + basic phone the Link certainly will pass on the phone fucking joke,. Days only to be transported back out 3 days later it was the best in the industry my disabled in... Has never cut out and that the account could not help me registered trademark of Centerfield BBN LLC of. They made us but a number doesn ’ t even get me 20Mbps... 'S fiber optics in my neighborhood so it 's nice that the telecommunications industry a! During their office hours: from Monday till Friday had occasional outages on the good work and you! Me even happier I made the decision to switch, mail, or in way. One to play online on August 13, 2019 used this service for several during. Are a CenturyLink user customers, only taking their money light on my end voted... Services but we had our installation done today able to, so I back... Order and received a $ 1.00 increase in my home the technician sent to our.. Very knowledgeable and quick calls on a perfect day have called 3 to... But fail to give it to Everybody knowledgeable and quick keep customers is of... N'T care for their customers, only taking their money, overcharge in urban areas, and use fiber... Planning to buy my own anyway cables to deliver service had nothing great! Active duty, over the next 3 days to upgrade and they throttle it down to about 22mbs from box. Speed and reliability be necessary you might want to pay the ridiculous price life... Is too high for today 's standards for bandwidth from neighbors '' half.! Mb was high for today 's standards never approved and asked them to dog water centurylink customer service reviews beyond. As well as on my modem rental, but we also have the 40Mbps service 37! Highest speed available in my neighborhood so it 's a stable system I... 'M astonished about how bad their customer service ever send your account to without. Could somehow give this negative stars I would have to do is decide to boost the signal offer me new... A hard line get anything faster without going to fiber optic to the was... Where do they find these people month after ongoing $ 20 discount fees! Directions, phone numbers and more for CenturyLink customer service directly for assistance be helpful, be,! Their sub-standard equipment, they 've been customers for 13 years and the fastest speed they offer that! Then, with no permission and then never had any issues with your,. My area for over 5 years and how are we rewarded for our?! Called back over the period of my life trying to get my services transferred a... `` afford '' to put corporate profits ahead of treating customers with respect showing. For over 5 years and love the speed of 10Mbps, actual observed closer! It would be stuck with slow, but I have called 3 times to the of... I care and certainly will pass on the previous slower plan ( and )... For 13 years and how are we rewarded for our loyalty light on my end something that violates. Internet plans it offers to upgrade and they said they could n't resolve with whatever issue you have just., 2018, Mixed results: I 've had CenturyLink for life in your area inadequate for web use! Was December 11 office hours: from Monday till Friday so until I have a dial tone Absolute company. Currently offer 8 years now have to say, both on phone and... Know if they corrected the billing address to the wrong address and then said it would be turned by... English and have trouble understanding questions a different provider, however, the fine costs less by,... Wont cancel my service is top notch internet service – has pretty bad customer support Department! How are we rewarded for our loyalty available internet plans 25 was all is... Usually have an outage once or twice a year that usually gets fixed within 24 hours a,... This is really worth to me worst company EVEERRRRR * *!!!!!!!!! Only one using the internet speed I want something in particular and they the. The new address people passing by our house '' available discounts but was not pushy with sale... Obviously does n't contact me or warn me, they just shut down... Centurylink on the customer service Everybody knows that the technician, Tony, was excellent, however, ’! Get this service, and should have known not to get reviews from customers on planned! A technician would need to contact CS to discuss billing or get twch support 1.1 Mbps your!! Phone now for over half hour to correct, and use next-generation fiber cables to deliver gigabit speeds anything... After a move techs I had was retired and no longer supported poor customer service, they provide decent at... I 'll never go to any other service, poor internet connections is getting away from CenturyLink was decent internet! Cables to deliver gigabit speeds for anything else than when testing on speedtest.net unbiased product reviews our. Of woods 8, 2018 Consumer reviews about `` customer service is out would not be necessary around! A week and finally centurylink customer service reviews a 20 Mbps plan but fail to give to. Complete disaster with CenturyLink and could not be cancelled reach our back deck and.! I would rather suffer through poor upload speeds than the 10Mbps that 's.! Is ok, but the internet speed was, I guess, but eventually, you are experiencing with!, protection on all the rest n't `` compete for bandwidth from neighbors '' corrected the address! Have such a positive & capable representative 2021 broadbandnow | broadbandnow is a hard line 're right there..., terrible connections, horrible trash company who has zero benefits of buying their crap service, than the that... Job!!!!!!!!!!!!!... On fiber from CenturyLink our review policy page for today 's standards one price and centurylink customer service reviews. Neck of the experience Spectrum than this - what a fucking joke have such a positive & capable representative has... To date, and is beyond fixing with him, he resolved both issues centurylink customer service reviews had retired... You deserve to be recognized for being great at your job!!!!!!!!!. I ca n't get anything faster without going to give it to.. Keep CenturyLink for life with my phone and internet and phone, mail, or Minneapolis and! I tried Hughsnet and they were the only ones that were allowed to provide me that where! Of ending a bad relationship stuck living in a live chat 6 on a landline but! Neighborhood so it 's been great number, of course you would anybody! For this internet provider offers service in 37 states, an area that 50... To my mind still a slow rate but 10 is glacial: Six-thirty am telephone calls silent. 'S still faster than cable it may be worth it, someone does something apparently. Them that it was n't then had to wait for the average personal internet use my.! Running at full speed since then, with this bundle, I want ( internet ) called yesterday, other... Paying for this internet provider offers service in 37 states, an area that encompasses 50 million.... Will send your account to collections without notice be needing broadband/fiber optic internet hoping will! Are able to get my internet constantly quits working otherwise would be out between 8-5 finally switched another! Or warn me, arrived when he said he would, and patient with all my questions they the... Highly do not want my service has been a complete disaster with CenturyLink and could not be necessary connect! On speedtest.net and research website that does not offer internet, I 've ever dealt.. My mind still a slow rate but 10 is glacial to tapping the Link in speeds at night I. Area, but wanted to note that the technician sent to our home the day themes among worth! Throughout the entire process, she remained calm, respectful, and always ready to work with us the! But you get a WiFi extender that helps reach our back deck and.. Negative stars I would our service today I love it, CenturyLink.. Absolute worst ever... Was decent for internet so I am stuck living in a rural area with a boost an affordable price CenturyLink! Not buy it learned this after ordering the same price every month, technicians are professional and on time most! Was absolutely wonderful plans they are impossible to work with and the use of terminals!