If you're looking for lab-created diamonds. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. I already had to rebook my proposal venue and plane tickets for family (lost over $1,000). I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. The men's band was received plated (shiny), incorrect to the order. Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. As you can see, Brilliant Earth Diamonds have a flawless rating from these three trusted sites. Brilliant Earth is the global leader in ethically sourced fine jewelry. In this current situation, where everyone is suffering from stress due to the awfully shocking, distressing pandemic! Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. These diamonds are about as close to ethically sourced as you can get. I tripled checked with different people at the company. But I want the BE one. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. broken ring's & promises. 46 reviews for Brilliant Earth, 4.7 stars: 'Recently shopped with Brilliant Earth for both my mother and wife's mother's day gifts. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! They had seen a design they like but they wanted small adjustments and a larger than normal size. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. I can't say enough wonderful things about this company! Both times the day I was supposed to receive my ring I did not. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to share. Communication throughout has been sub par and different people offering different responses to the same questions.The ring arrived was very good quality but after speaking to some local jewelers, it seems I was overcharged by around 15%. The idea of buying jewelry online can seem a bit intimidating. I've had a few momentary drops in connection lasting 20 seconds or so, but generally Cuckoo has been brilliant. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! Voice your opinion today and hear what 3915 customers have already said. The women's band arrived as ordered. At this point we were getting terrifyingly close to our wedding date, August 5th. I purchased a $16k engagement ring back in December, 2018. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. They also offer free shipping and will deliver your order quickly! We are done. From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! The center stone is held securely in place with split claw prongs. JUST DON'T. After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. Original review: June 6, 2020. I just look down and the stone in my engagement ring is completely gone! I just got my engagement ring today and I am SPEECHLESS!!!!! They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all pro… We review Brilliant Earth below, so stick around to find out the answers to these questions and more. COVID update: Brilliant Earth has updated their hours and services. On review sites like TrustPilot, Consumer Affairs, and the Better Business Bureau, Ritani overall has high praise when it comes to customer service. I just wanted my money back, and to never deal with this awful company again. They have no independent documentation behind their diamonds. Originally they wanted us to pay for these repairs. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. Brilliant Earth provides limitless troubleshooting and assistance programs to aid the customer to choose the perfect diamond. There was no up selling or pressure. Brilliant Earth is a scam. They couldn't stop staring at it for days. I found Brilliant Earth through a Google search and was stunned by their products. Reviews "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! 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